If there is one thing that dentistry has taught me, it is that the ability to read people will take a clinician further than any continuing education course ever could. Clinical skill matters, of course, but leading a team, running a practice and growing into multi-practice ownership—that is where emotional intelligence becomes everything. The last few years have changed the workforce. Turnover happens faster, and consequently personalities shift and expectations are different. Early on, I found myself frustrated by the constant change. Now, I have learnt to accept it as part of the process. People come and go, but every person teaches something to those who pay attention. The key is recognising who is just passing through and who is truly meant to grow with the practice.